Delivery & Returns
We offer UK tracked Royal Mail delivery at a lower price of only £2.99, and for certain orders we offer next working day upgrade for £5.99
Our dispatch time is 3 to 4 working days normally, and next working day is if ordered before 12pm.
Personalised Gifts have no intrinsic value once personalised and as such we urge you to take great care that no mistakes are made when ordering from our website as we cannot accept returns once the item has been personalised.
We will cut and paste the information you supply us in order to fulfil your order.
We will often contact customers if something doesn't look "right" but the responsibility does lie with yourself and not us. Should any purchase arrive damaged from transit ,or does not arrive at all, then please contact us and we will follow up your enquiry.
You should also contact us if the item is faulty in any way or any mistakes have been made by ourselves or our suppliers
If you wish to consider returning a Non Personalised Gift then please contact us initially. All goods must be returned in the same packaging and in the same condition in which they arrived. Any and all returned goods must be received by us no later than 10 Working days from the despatch date of goods.
We cannot refund the postage cost incurred in returning unwanted goods and even where you have qualified for free delivery a postage and packaging charge of £1.50 will be levied on unwanted goods and deducted from any refund made.
You have a duty to return any item to us and the cost of doing so is your responsibility - We advise you to obtain a proof of posting.